Returns & Exchanges
At Addison Ross, we want you to be completely delighted with your luxury home accessories; if you are not entirely satisfied, we offer a 28-day return period for all non-personalized items in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Pack Your Items
Carefully repackage your items in their original protective boxes and shipping carton to ensure they arrive back at our warehouse in pristine condition.
Ship the Parcel
Affix the provided return shipping label to the outside of your package and drop it off at your nearest authorized carrier location.
Refund Processing
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing