Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard lead time for shipping?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-10 business days depending on the destination.
Do you offer a bespoke photo printing and framing service?
Yes, we offer a professional 'Print & Frame' service. Simply upload your digital image on the product page, and we will expertly print and fit it into your chosen frame before shipping.
What is your return policy for home decor items?
We offer a 28-day return policy for unused items in their original packaging. Please note that personalized or bespoke photo-fitted frames are non-refundable unless they arrive damaged.
How should I care for my Addison Ross enamel and lacquer products?
To maintain the finish, simply wipe with a soft, dry cloth. Avoid using harsh chemicals, abrasive cleaners, or prolonged exposure to direct sunlight to preserve the vibrant colors.
Do you ship your products internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and order weight.
Are your frames suitable for both landscape and portrait orientation?
Most of our frames are designed with versatile stands and hanging loops, allowing them to be displayed in both portrait and landscape orientations.